Introduction

Sterk Group (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website, interact with us, or use our services. We are committed to ensuring that your personal information is handled securely and in accordance with applicable data protection laws.

1. Information We Collect

We may collect and process the following types of personal information:

• Contact Information: Includes your name, email address, phone number, and company details when you fill out forms on our website or communicate with us.

• Transactional Information: Information related to the services we provide, including payment details and billing information.

• Technical Data: Includes your IP address, browser type, time zone settings, location data, and information about how you use our website.

• Communication Data: Records of your correspondence with us, including emails, phone calls, and other communication methods.

• Usage Data: Information about how you use our services, including pages visited and actions taken on our website.

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide and manage the services you request from us, including payroll processing and back-office support.

• Communication: To respond to your inquiries, provide customer support, and send important notices related to your services.

• Marketing: To send you information about our services, promotions, and updates that may be of interest to you, where you have consented to receive such communications.

• Improvement of Services: To analyze and improve our website, services, and customer experience.

• Legal Obligations: To comply with legal and regulatory requirements, including HMRC compliance.

3. Legal Basis for Processing

We rely on the following legal bases for processing your personal information:

• Performance of a Contract: Processing your personal data is necessary to fulfill the contractual obligations we have with you.

• Consent: We may process your personal data based on your consent, especially for marketing purposes. You can withdraw your consent at any time.

• Legitimate Interests: We process your personal data based on our legitimate interests, such as improving our services and ensuring the security of our website.

• Legal Compliance: We process your personal data to comply with legal obligations, such as tax regulations and anti-fraud measures.

4. How We Share Your Information

We may share your personal information with:

• Service Providers: Third-party companies that provide services on our behalf, such as payment processing, IT support, and marketing services. These providers are required to safeguard your personal data and only use it for the purposes we specify.

• Legal Authorities: We may disclose your personal information to law enforcement or other governmental agencies when required by law or to protect our legal rights.

• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the new owners.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it. These measures include:

• Encryption: We use encryption to protect sensitive information during transmission.

• Access Control: We restrict access to personal data to authorized personnel only.

• Regular Audits: We regularly review our security practices and procedures to ensure the safety of your information.

Despite our efforts, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your personal data is no longer needed, we will securely delete or anonymize it.

7. Your Rights

You have the following rights regarding your personal data:

• Access: You have the right to request access to the personal data we hold about you.

• Correction: You have the right to request that we correct any inaccuracies in your personal data.

• Erasure: You have the right to request the deletion of your personal data under certain circumstances.

• Restriction: You have the right to request the restriction of processing of your personal data in certain situations.

• Objection: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.

• Data Portability: You have the right to request that we transfer your personal data to another organization, where feasible.

To exercise any of these rights, please contact us at info@sterkgroup.biz or 03330 912893.

8. Cookies

We use cookies and similar tracking technologies on our website to enhance your browsing experience and gather information about your usage patterns. You can control the use of cookies through your browser settings. For more detailed information about the cookies we use, please refer to our Cookie Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website or through other communication channels.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Sterk Group
Phone: 03330 912893
Email: info@sterkgroup.biz

We are committed to resolving any issues and ensuring that your privacy is protected.